Here’s a store policy draft based on your guidelines:
Store Policy
1. Order Processing & Shipping
• In-Stock Items: Orders for in-stock items are processed and shipped within 1-3 business days.
• Pre-Order Items: Pre-orders may take 1-4 weeks to ship on average. Delays beyond this timeframe may occur, and by purchasing, you agree to these terms. We kindly ask that you do not initiate a chargeback due to extended pre-order timelines.
2. Order Cancellations
• We do not offer order cancellations under any circumstances. Please review your order carefully before completing your purchase. If you cancel an order you will be subject to a 15% restocking fee.
3. Returns & Exchanges
• Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide an exchange or store credit only.
• Wrong Size or Color: We do not accept returns or exchanges if you order the wrong size or color, so please double-check product details before ordering.
4. Refunds
• Refunds are issued only for items returned to us as authorized. Refunds will typically be processed within 1-5 business days after receipt of the item, depending on your bank’s processing time. We cannot control the exact timeframe for funds to return to your account.
5. Chargeback Policy
• By placing an order, you agree to our terms, including pre-order timelines. Chargebacks for any reason, including delays in pre-orders, will result in a permanent ban on your customer account.
6. Customer Support
• Please remember that this brand is operated by a single individual. We appreciate your patience and support! For any inquiries, contact us VIA LIVE CHAT
Pre-orders
Pre-orders are typically estimated at 3-6 weeks. This is just an ESTIMATE. In some cases, pre-orders have taken shorter or longer. We try our best to ship out as soon as we receive any items from pre-order drops.
Can I cancel my order or pre-order?
All sales are final. There are no cancellation of orders. If you make a purchase, please be aware that we do not cancel orders for any reason unless decided by us.
Can I change my address?
Yes that is 100% ok. As long as we have not shipped your item.
Can I combine orders?
No this is not an option if you have currently placed 2 separate orders.
Can I change size?
In this case if you accidentally ordered the wrong size or want to switch for a different size we do not offer exchanges or refunds in this case.
We strongly recommend you follow OUR SIZE CHART GUIDES
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™