FAQ's & Store Policies
Can I cancel my order or pre-order?
We do NOT offer pre-order cancellations or order cancellations for any reason after 24 hours. We (as in I, because it's 1 person running this brand and things like this make it very hard to continue to operate) hope to encourage a stronger policy on pre-orders so that things run smoothly on our end.
Pre-orders are typically estimated at 3-6 weeks. This is just an ESTIMATE. In some cases, pre-orders have taken shorter or longer. We try our best to ship out as soon as we receive any items from pre-order drops.
Can I change my address?
Yes that is 100% ok. As long as we have not shipped your item.
Can I combine orders?
No this is not an option if you have currently placed 2 separate orders.
When will my order ship?
In-stock orders will ship around 1-4 business days after placing an order for IN STOCK* merchandise. Pre-orders take 3-6 weeks on average. Please be patient and be sure to check the PRE-ORDER STATUS UPDATES page and the ANIMETEAS INSTAGRAM STORIES. We post about all of the pre-order related questions and guarantee you will find the answer before you need to send an inquiry.
Can I change size?
In this case if you accidentally ordered the wrong size or want to switch for a different size we do not offer exchanges or refunds in this case.
If you did purchase the wrong size and would like to return the wrong size you ordered, you will receive store credit.
We strongly recommend you follow OUR SIZE CHART GUIDES
Refunds & Returns
If your item is defected we offer returns. We do not offer returns on merchandise that you have purchased in the wrong size or color. You will receive your refund once the item has been delivered to us. Refunds typically take 1-5 business days and we have no control over that allotted time.
Customer Service E-mail
If you have any questions please send us a message in the contact form or email us at firstname.lastname@example.org